Terms of Service

Last updated: 08/06/2026

This agreement ("Agreement") is a legally binding contract between Mavelo ("Mavelo", "we", "us", "our") and you, whether personally or on behalf of a company ("Client"), governing your access to and use of our website https://mavelo.io ("Website") and our design and development services ("Services").

By using the Website or engaging our Services, you agree to these Terms. If you don't agree, please stop using the Website. Any obligation to pay us for Services already rendered remains in effect regardless.

1. Our intellectual property

Unless stated otherwise, the Website and all of its content — source code, software, designs, text, graphics, audio, video, and our logos and trademarks — is owned by Mavelo and protected by applicable intellectual property laws. You may not copy, reproduce, republish, sell, license, or otherwise exploit any part of the Website for commercial purposes without our written permission. This does not affect your ownership of the project work we create for you (see below).

2. Ownership of your project work

All final designs and original source files we create for you ("Projects") belong to you, and you are the sole owner of the copyright once payment for that work is complete. If any operation of law would otherwise make us the owner, we irrevocably assign our entire interest in the Project to you.

You confirm that any materials you give us to use in a Project (logos, images, text, examples, etc.) are yours to use and do not infringe anyone else's rights. You are responsible for that.

3. Third-party fonts and content

If a Project uses fonts, images, or other content that require a commercial license (for example, premium fonts we don't own), we'll tell you in writing which licenses are needed and where to get them. Once we've notified you, it's your responsibility to purchase the right licenses. Any licenses we hold for our own tools don't automatically transfer to you unless we agree to that in writing.

4. Your responsibilities

By using the Website and our Services, you confirm that you:

  • have the legal capacity to enter this Agreement and are not a minor;

  • will not use the Website for any illegal or unauthorized purpose;

  • will not access the Website through automated means, interfere with its operation, or attempt to breach its security;

  • will not copy, reverse engineer, or misuse the Website's software;

  • will not harass our team or attempt to harm or disparage Mavelo;

  • will comply with all applicable laws.

You are solely responsible for ensuring that any images, fonts, or other content used on your website or channels is properly licensed.

5. Feedback

Any suggestions, comments, or feedback you send us about the Website or our Services may be used by us freely, without obligation or compensation to you. This does not affect your ownership of your Project work under Section 2.

6. Payments and refunds

Payments are processed through Stripe. Because our Services are custom and digital, all payments are generally non-refundable.

Refund requests are reviewed case by case and granted solely at our discretion. You are not entitled to a refund for work that has already been completed, delivered, requested, or substantially performed before your request. By submitting requests, giving feedback, or receiving deliverables during a billing period, you acknowledge the subscription has been actively used and the corresponding work is non-refundable.

If we choose to issue a refund, it will be limited to the unused portion of the current billing period. Payment processing fees (including Stripe fees) are never refundable. If a refund is granted, all rights to the work we produced during that period revert to Mavelo and you must stop using it.

We may suspend or terminate Services and refuse refunds in cases of abuse, excessive refund requests, chargeback threats, or breach of these Terms.

7. Showcasing your work

We may share work we create for you on our website, social media, and other channels as part of our portfolio, unless we've agreed otherwise. If you'd like your work kept private, we're happy to sign an NDA — once in place, that voids our right to share or discuss your work publicly.

8. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms. We are based in the United Arab Emirates and process data there and with providers in other countries; by using the Website, you consent to that processing. We do not knowingly collect information from anyone under 13 and will delete it if we become aware of it.

9. Availability

We don't guarantee the Website will always be available or error-free. Hardware, software, or connection issues outside our control may cause interruptions, and we're not liable for any loss or inconvenience caused by your inability to access the Website during those times.

10. Changes to the Website and Terms

We may change, modify, or remove any part of the Website or these Terms at our discretion, and may discontinue all or part of the Website without notice or liability. Continued use after changes means you accept them.

11. Disclaimer

The Website and Services are provided "as is" and "as available," and you use them at your own risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We make no guarantees about the accuracy or completeness of the Website or any linked content.

12. Limitation of liability and indemnity

To the fullest extent permitted by law, Mavelo and its team will not be liable for any indirect, consequential, incidental, special, or punitive damages — including lost profit, lost revenue, or lost data — arising from your use of the Website or Services.

You agree to defend, indemnify, and hold harmless Mavelo and its team from any claim or demand (including reasonable legal fees) arising out of your use of the Website, your breach of these Terms, or your violation of any third party's rights.

13. Your data

You are responsible for any data you transmit through the Website. We are not liable for any loss or corruption of that data, and you waive any claim against us for it.

14. Electronic communications

You consent to receive communications from us electronically, and you agree that electronic agreements, notices, and signatures satisfy any legal requirement that such communications be in writing.

15. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law principles. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

16. Miscellaneous

These Terms, together with our Privacy Policy, are the entire agreement between you and Mavelo. If we don't enforce a right, that's not a waiver of it. If any provision is found unenforceable, the rest stays in effect. Nothing here creates a partnership, joint venture, or employment relationship between us.

17. Contact

For any questions about these Terms, email us at hello@mavelo.io